{"id":4802,"date":"2023-11-10T21:36:23","date_gmt":"2023-11-10T14:36:23","guid":{"rendered":"https:\/\/mhgvietnam.com\/?p=4802"},"modified":"2023-11-10T21:36:29","modified_gmt":"2023-11-10T14:36:29","slug":"chan-dung-truong-nhom-cham-soc-khach-hang-chuyen-nghiep","status":"publish","type":"post","link":"https:\/\/mhgvietnam.com\/en\/chan-dung-truong-nhom-cham-soc-khach-hang-chuyen-nghiep\/","title":{"rendered":"Ch\u00e2n Dung Tr\u01b0\u1edfng Nh\u00f3m Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p"},"content":{"rendered":"<\/p>\n
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<\/div>\n

Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 ai? C\u00f4ng vi\u1ec7c c\u1ee7a leader nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? N\u1ebfu b\u1ea1n \u0111ang t\u00ecm hi\u1ec3u v\u1ec1 c\u00f4ng vi\u1ec7c th\u00fa v\u1ecb n\u00e0y th\u00ec \u0111\u1eebng b\u1ecf qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y. Trong b\u00e0i vi\u1ebft n\u00e0y, Ch\u00fang t\u00f4i s\u1ebd ph\u00e1c h\u1ecda ch\u00e2n dung v\u1ec1 m\u1ed9t tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p.<\/p>\n

<\/span>Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ai?<\/strong><\/span><\/h2>\n

Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch c\u1ee7a doanh nghi\u1ec7p, qua \u0111\u00f3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p, v\u1ecb tr\u00ed n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 customer service supervisor, hay customer service manager.<\/p>\n

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\"customer-service-supervisor-la-gi\"\"customer-service-supervisor-la-gi\"<\/figure>\n<\/div>\n

<\/span>Nhi\u1ec7m v\u1ee5 c\u1ee7a tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p.<\/p>\n

<\/span>Thi\u1ebft l\u1eadp c\u00e1c th\u1ee7 t\u1ee5c v\u00e0 ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n

M\u1ed9t trong nh\u1eefng vai tr\u00f2 quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0 l\u00e0 thi\u1ebft l\u1eadp c\u00e1c th\u1ee7 t\u1ee5c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. T\u1ea1i m\u1ed7i doanh nghi\u1ec7p s\u1ebd c\u00f3 ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ri\u00eang, \u0111\u1ec3 x\u00e2y d\u1ef1ng customer service manager s\u1ebd c\u1ea7n th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c nh\u01b0:\u00a0<\/p>\n

    \n
  • Nghi\u00ean c\u1ee9u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p nh\u1eb1m thu th\u1eadp nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft.<\/li>\n
  • X\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c trong n\u1ed9i dung c\u1ee7a c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 th\u1ee7 t\u1ee5c.<\/li>\n
  • Truy\u1ec1n \u0111\u1ea1t c\u00e1c th\u00f4ng tin v\u1ec1 ch\u00ednh s\u00e1ch, th\u1ee7 t\u1ee5c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ebfn c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, \u0111\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n s\u1ef1 \u0111\u1ec1u n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u r\u00f5 v\u1ec1 c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 th\u1ee7 t\u1ee5c n\u00e0y.<\/li>\n<\/ul>\n

    <\/span>Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n

    Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p>\n

    \u0110\u1ecdc th\u00eam<\/strong>: M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\u00a0<\/p>\n

    <\/span>X\u1eed l\u00fd c\u00e1c ph\u00e1t sinh trong l\u0129nh v\u1ef1c customer service<\/strong><\/span><\/h3>\n

    Customer service manager \u0111\u1ea3m nh\u1eadn vai tr\u00f2 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, khi\u1ebfu n\u1ea1i v\u00e0 th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. H\u1ecd t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p h\u1ee3p l\u00fd v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    <\/span>X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n

    Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch d\u1ecbch v\u1ee5\/ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u1ecd l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e1p \u1ee9ng m\u1ee5c ti\u00eau v\u00e0 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

    B\u00ean c\u1ea1nh \u0111\u00f3, h\u1ecd c\u0169ng l\u00e0 ng\u01b0\u1eddi theo d\u00f5i, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch c\u1ea3i thi\u1ec7n quy tr\u00ecnh nh\u1eb1m cung c\u1ea5p tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n

    \"m\u00f4\"m\u00f4<\/figure>\n

    <\/span>Nhi\u1ec7m v\u1ee5 v\u00e0 vai tr\u00f2 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd<\/strong><\/span><\/h3>\n

    Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. Trong \u0111\u00f3 bao g\u1ed3m c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 nh\u01b0:<\/p>\n

      \n
    • Gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m tra c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n<\/li>\n
    • Ch\u1ec9 \u0111\u1ea1o v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng cho nh\u00e2n s\u1ef1 trong b\u1ed9 ph\u1eadn<\/li>\n
    • X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 nh\u1eb1m \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng di\u1ec5n ra thu\u1eadn l\u1ee3i.<\/li>\n
    • Ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 v\u1ea5n \u0111\u1ec1 kinh ph\u00ed cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
    • Ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<\/ul>\n

      <\/span>M\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 kh\u00e1c<\/strong><\/span><\/h3>\n

      M\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c kh\u00e1c m\u00e0 m\u1ed9t tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ea3m nh\u1eadn bao g\u1ed3m:<\/p>\n

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      • X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 m\u1eabu b\u00e1o c\u00e1o c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean.<\/li>\n
      • H\u1ed7 tr\u1ee3 tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 c\u00e1c nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
      • Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 upsale.<\/li>\n
      • \u0110\u1ea3m b\u1ea3o t\u00ednh an to\u00e0n c\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
      • T\u1ed5ng h\u1ee3p k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c v\u00e0 th\u1ef1c hi\u1ec7n b\u00e1o c\u00e1o cho c\u1ea5p tr\u00ean.<\/li>\n<\/ul>\n

        <\/span>Nh\u1eefng y\u00eau c\u1ea7u c\u1ea7n c\u00f3 c\u1ee7a v\u1ecb tr\u00ed tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n

        <\/span>Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<\/strong><\/span><\/h3>\n

        \u0110\u1ed1i v\u1edbi \u1ee9ng vi\u00ean cho v\u1ecb tr\u00ed tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u t\u1ed1t nghi\u1ec7p tr\u00ecnh \u0111\u1ed9 \u0111\u1ea1i h\u1ecdc tr\u1edf l\u00ean thu\u1ed9c c\u00e1c ng\u00e0nh\/chuy\u00ean ng\u00e0nh li\u00ean quan nh\u01b0: Qu\u1ea3n tr\u1ecb kinh doanh, Marketing, Qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1.<\/p>\n

        B\u00ean c\u1ea1nh \u0111\u00f3, \u1ee9ng vi\u00ean vi\u00ean c\u0169ng c\u1ea7n ki\u1ebfn th\u1ee9c v\u1ec1 l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, thi\u1ebft l\u1eadp v\u00e0 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 ki\u1ebfn th\u1ee9c v\u1ec1 ng\u00e0nh ngh\u1ec1 c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/p>\n

        <\/span>K\u1ef9 n\u0103ng<\/strong><\/span><\/h3>\n

        M\u1ed9t \u1ee9ng vi\u00ean cho v\u1ecb tr\u00ed tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n s\u1edf h\u1eefu t\u1ed1 ch\u1ea5t v\u00e0 k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n nh\u01b0:<\/p>\n

          \n
        • Kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t, bi\u1ebft c\u00e1ch truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 mang t\u00ednh thuy\u1ebft ph\u1ee5c.\u00a0<\/li>\n
        • Nh\u1ea1y b\u00e9n, linh ho\u1ea1t trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng.\u00a0<\/li>\n
        • C\u00f3 kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c d\u01b0\u1edbi \u00e1p l\u1ef1c c\u00f4ng vi\u1ec7c.<\/li>\n
        • Tinh th\u1ea7n ham h\u1ecdc h\u1ecfi v\u00e0 kh\u00f4ng ng\u1ea1i \u0111\u1ed1i m\u1eb7t v\u1edbi th\u1eed th\u00e1ch.<\/li>\n
        • K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1.<\/li>\n
        • Tr\u00e1ch nhi\u1ec7m trong c\u00f4ng vi\u1ec7c.<\/li>\n
        • Kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 tin h\u1ecdc v\u0103n ph\u00f2ng.<\/li>\n
        • C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nhi\u1ec1u ngo\u1ea1i ng\u1eef kh\u00e1c nhau.<\/li>\n<\/ul>\n

          <\/span>Kinh nghi\u1ec7m l\u00e0m vi\u1ec7c<\/strong><\/span><\/h3>\n

          \u0110\u1ed1i v\u1edbi v\u1ecb tr\u00ed n\u00e0y, nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u01b0\u1eddng y\u00eau c\u1ea7u \u1ee9ng vi\u00ean c\u00f3 t\u1ed1i thi\u1ec3u 02 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd v\u00e0 v\u1eadn h\u00e0nh b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

          \n
          \"tuy\u1ec3n\"tuy\u1ec3n<\/figure>\n<\/div>\n

          <\/span>M\u1ee9c l\u01b0\u01a1ng tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 cao kh\u00f4ng?<\/strong><\/span><\/h2>\n

          Theo \u0111\u00f3, m\u1ee9c l\u01b0\u01a1ng c\u1ee7a v\u1ecb tr\u00ed n\u00e0y kh\u00e1 \u0111a d\u1ea1ng v\u00e0 ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0: kinh nghi\u1ec7m l\u00e0m vi\u1ec7c, tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n, t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3, \u0111\u1ecba \u0111i\u1ec3m l\u00e0m vi\u1ec7c, v.v.<\/p>\n

          M\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh theo kh\u1ea3o s\u00e1t tr\u00ean c\u00e1c tin tuy\u1ec3n d\u1ee5ng tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng dao \u0111\u1ed9ng kho\u1ea3ng t\u1eeb 12 \u2013 15 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/strong>.<\/p>\n

          L\u01b0u \u00fd: M\u1ee9c l\u01b0\u01a1ng tr\u00ean ch\u1ec9 mang t\u00ednh ch\u1ea5t tham kh\u1ea3o.<\/em><\/p>\n

          <\/span>T\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u1edf \u0111\u00e2u?<\/strong><\/span><\/h2>\n

          B\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm c\u00e1c c\u00f4ng vi\u1ec7c tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, customer service manager tr\u00ean c\u00e1c trang web t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m nh\u01b0 LinkedIn, Ch\u00fang t\u00f4i, v.v. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i c\u00e1c k\u00eanh tuy\u1ec3n d\u1ee5ng ch\u00ednh th\u1ee9c t\u1ea1i c\u00e1c c\u00f4ng ty m\u00e0 b\u1ea1n mong mu\u1ed1n l\u00e0m vi\u1ec7c.<\/p>\n

          \n
          \u1ee8ng tuy\u1ec3n l\u00e0m tr\u01b0\u1edfng nh\u00f3m CSKH t\u1ea1i \u0111\u00e2y!<\/strong><\/div>\n<\/div>\n

          T\u1ea1m k\u1ebft<\/strong><\/p>\n

          Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 c\u00f4ng vi\u1ec7c tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> m\u00e0 Ch\u00fang t\u00f4i mu\u1ed1n g\u1eedi \u0111\u1ebfn b\u1ea1n. Hy v\u1ecdng r\u1eb1ng, b\u00e0i vi\u1ebft \u0111\u00e3 cung c\u1ea5p \u0111\u1ebfn b\u1ea1n g\u00f3c nh\u00ecn t\u1ed5ng quan v\u1ec1 ngh\u1ec1 nghi\u1ec7p th\u00fa v\u1ecb n\u00e0y.<\/p>\n

          N\u1ebfu b\u1ea1n c\u00f2n c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, \u0111\u1eebng ng\u1ea7n ng\u1ea1i \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn \u0111\u1ec3 \u0111\u01b0\u1ee3c Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p nh\u00e9.<\/p>\n

          <\/p>\n

          <\/div>\n
          \n
          <\/div>\n<\/p><\/div>\n

          <\/p>\n

          <\/div>\n

          <\/p>\n

          <\/div>\n

          <\/p>\n

          \"t\u1ea3i\"t\u1ea3i<\/div>\n

          \n <\/div>","protected":false},"excerpt":{"rendered":"

          Tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ai? C\u00f4ng vi\u1ec7c c\u1ee7a leader nh\u00f3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? N\u1ebfu b\u1ea1n \u0111ang t\u00ecm hi\u1ec3u v\u1ec1 c\u00f4ng vi\u1ec7c th\u00fa v\u1ecb n\u00e0y th\u00ec \u0111\u1eebng b\u1ecf qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y. Trong b\u00e0i vi\u1ebft n\u00e0y, Ch\u00fang t\u00f4i s\u1ebd ph\u00e1c h\u1ecda ch\u00e2n dung v\u1ec1 m\u1ed9t tr\u01b0\u1edfng nh\u00f3m ch\u0103m s\u00f3c […]<\/p>\n","protected":false},"author":1,"featured_media":7338,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-4802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khac"],"_links":{"self":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/4802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/comments?post=4802"}],"version-history":[{"count":1,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/4802\/revisions"}],"predecessor-version":[{"id":7339,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/4802\/revisions\/7339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/media\/7338"}],"wp:attachment":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/media?parent=4802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/categories?post=4802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/tags?post=4802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}