{"id":5323,"date":"2023-10-16T07:54:34","date_gmt":"2023-10-16T00:54:34","guid":{"rendered":"https:\/\/mhgvietnam.com\/?p=5323"},"modified":"2023-10-16T07:54:38","modified_gmt":"2023-10-16T00:54:38","slug":"receptionist-nghe-gi-va-hoat-dong-nhu-the-nao-trong-khach-san","status":"publish","type":"post","link":"https:\/\/mhgvietnam.com\/en\/receptionist-nghe-gi-va-hoat-dong-nhu-the-nao-trong-khach-san\/","title":{"rendered":"Receptionist: Ngh\u1ec1 g\u00ec v\u00e0 Ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o trong kh\u00e1ch s\u1ea1n?"},"content":{"rendered":"<p>![receptionist](<a href=\"https:\/\/Ch\u00fang\">https:\/\/Ch\u00fang<\/a> t\u00f4i.com\/vn\/blog\/wp-content\/uploads\/2022\/12\/Receptionist-la\u0300-gi\u0300-1024&#215;694.jpg)<\/p>\n<p>Hi\u1ec7n nay, v\u1ecb tr\u00ed Receptionist \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t v\u1ecb tr\u00ed kh\u00f4ng th\u1ec3 thi\u1ebfu trong ng\u00e0nh nh\u00e0 h\u00e0ng v\u00e0 kh\u00e1ch s\u1ea1n. Receptionist \u0111\u00f3ng vai tr\u00f2 nh\u01b0 &#8220;b\u1ed9 m\u1eb7t&#8221; c\u1ee7a m\u1ed9t nh\u00e0 h\u00e0ng ho\u1eb7c kh\u00e1ch s\u1ea1n, v\u00ec v\u1eady nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng cho v\u1ecb tr\u00ed n\u00e0y r\u1ea5t cao.<\/p>\n<h2>Reception l\u00e0 g\u00ec?<\/h2>\n<p>Reception l\u00e0 m\u1ed9t ph\u00f2ng thu\u1ed9c b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Front office) trong kh\u00e1ch s\u1ea1n. Khi kh\u00e1ch \u0111\u1ebfn b\u1ea5t k\u1ef3 nh\u00e0 h\u00e0ng ho\u1eb7c kh\u00e1ch s\u1ea1n n\u00e0o, ph\u00f2ng reception lu\u00f4n l\u00e0 n\u01a1i ti\u1ebfp \u0111\u00f3n kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean. V\u00ec v\u1eady, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng nh\u01b0 m\u1ed9t b\u1ed9 m\u1eb7t c\u1ee7a kh\u00e1ch s\u1ea1n, \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng cho kh\u00e1ch h\u00e0ng trong su\u1ed1t th\u1eddi gian h\u1ecd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Ngo\u00e0i ra, l\u1ec5 t\u00e2n c\u00f2n k\u1ebft n\u1ed1i c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c trong kh\u00e1ch s\u1ea1n \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n<h2>Receptionist l\u00e0 g\u00ec?<\/h2>\n<p>Receptionist l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 vai tr\u00f2 ch\u00ednh trong vi\u1ec7c ti\u1ebfp \u0111\u00f3n v\u00e0 qu\u1ea3ng b\u00e1 h\u00ecnh \u1ea3nh c\u00f4ng ty v\u1edbi kh\u00e1ch h\u00e0ng. H\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. M\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a receptionist bao g\u1ed3m:<\/p>\n<ul>\n<li>Ti\u1ebfp \u0111\u00f3n, h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch \u0111\u1ebfn th\u0103m v\u00e0 s\u1eafp x\u1ebfp ph\u00f2ng h\u1ecdp.<\/li>\n<li>X\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y \u0111\u1ec3 ki\u1ec3m so\u00e1t t\u00e0i s\u1ea3n c\u1ee7a c\u00f4ng ty.<\/li>\n<li>T\u01b0 v\u1ea5n b\u00e1n ph\u00f2ng v\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, nh\u01b0 spa, fitness, v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa.<\/li>\n<li>Ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong su\u1ed1t th\u1eddi gian s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/li>\n<li>Tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o c\u00e1c chi ph\u00ed \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t.<\/li>\n<li>Chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi v\u00e0 chuy\u1ec3n ti\u1ebfp tin nh\u1eafn.<\/li>\n<li>Ti\u1ec1n m\u1eb7t: ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1c giao d\u1ecbch ti\u1ec1n m\u1eb7t nh\u01b0 t\u1ea1m \u1ee9ng v\u00e0 thanh to\u00e1n, v\u00e0 l\u1eadp b\u00e1o c\u00e1o ti\u1ec1n m\u1eb7t h\u00e0ng th\u00e1ng.<\/li>\n<li>Qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n c\u1ed1 \u0111\u1ecbnh c\u1ee7a v\u0103n ph\u00f2ng kh\u00e1ch s\u1ea1n.<\/li>\n<li>H\u1ed7 tr\u1ee3 s\u1eafp x\u1ebfp logistic cho nh\u00e2n vi\u00ean khi \u0111i c\u00f4ng t\u00e1c, \u0111\u00e0o t\u1ea1o, h\u1ed9i th\u1ea3o, ho\u1eb7c tham gia s\u1ef1 ki\u1ec7n.<\/li>\n<li>In h\u00f3a \u0111\u01a1n v\u00e0 s\u1eafp x\u1ebfp t\u00e0i li\u1ec7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a h\u00f3a \u0111\u01a1n v\u00e0o v\u00e0 ra.<\/li>\n<li>Th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c theo s\u1ef1 ph\u00e2n c\u00f4ng.<\/li>\n<\/ul>\n<h2>K\u1ef9 n\u0103ng c\u1ee7a m\u1ed9t Receptionist<\/h2>\n<p>Ngo\u00e0i ki\u1ebfn th\u1ee9c h\u1ecdc v\u1ea5n, m\u1ed9t receptionist c\u1ea7n ph\u1ea3i c\u00f3 c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 nh\u1ea5t. M\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng quan tr\u1ecdng bao g\u1ed3m:<\/p>\n<ul>\n<li>H\u00e0nh ch\u00ednh, v\u0103n th\u01b0: k\u1ef9 n\u0103ng so\u1ea1n th\u1ea3o, s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 nh\u01b0 m\u00e1y in, m\u00e1y t\u00ednh, m\u00e1y scan v\u00e0 x\u1eed l\u00fd t\u00e0i li\u1ec7u.<\/li>\n<li>Giao ti\u1ebfp \u0111a d\u1ea1ng:\n<ul>\n<li>Giao ti\u1ebfp tr\u1ef1c ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i: chu\u1ea9n b\u1ecb t\u00f4ng gi\u1ecdng, t\u1ed1c \u0111\u1ed9 n\u00f3i, v\u00e0 s\u1eed d\u1ee5ng c\u00e1c t\u1eeb ng\u1eef l\u1ecbch s\u1ef1 nh\u01b0 &#8220;xin ph\u00e9p,&#8221; &#8220;c\u1ea3m \u01a1n,&#8221; &#8220;vui l\u00f2ng,&#8221; v\u00e0 &#8220;xin l\u1ed7i.&#8221;<\/li>\n<li>Giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n: truy\u1ec1n t\u1ea3i th\u00f4ng tin m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 ch\u00ednh x\u00e1c, ch\u00fa \u00fd x\u01b0ng h\u00f4 ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<li>Giao ti\u1ebfp phi ng\u00f4n ng\u1eef: s\u1eed d\u1ee5ng c\u1eed ch\u1ec9, ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, t\u00e1c phong chuy\u00ean nghi\u1ec7p \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<\/li>\n<li>T\u00e1c phong chuy\u00ean nghi\u1ec7p: s\u1edf h\u1eefu phong c\u00e1ch l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u ph\u00e1t sinh m\u1ed9t c\u00e1ch g\u1ecdn g\u00e0ng v\u00e0 h\u1ee3p l\u00fd.<\/li>\n<li>Kh\u1ea3 n\u0103ng l\u1eafng nghe v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng: kh\u1ea3 n\u0103ng l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h2>M\u1ee9c l\u01b0\u01a1ng c\u1ee7a Receptionist c\u00f3 th\u1ec3 cao h\u01a1n nhi\u1ec1u ng\u01b0\u1eddi ngh\u0129<\/h2>\n<p>Nh\u00ecn chung, m\u1ee9c l\u01b0\u01a1ng c\u1ee7a receptionist \u1edf kh\u00e1 m\u1ee9c trong ng\u00e0nh d\u1ecbch v\u1ee5. V\u00ec c\u00f4ng vi\u1ec7c c\u1ee7a receptionist \u0111\u00f2i h\u1ecfi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c l\u1edbn v\u00e0 \u00e1p l\u1ef1c cao, v\u00ec v\u1eady m\u1ee9c l\u01b0\u01a1ng th\u01b0\u1eddng cao h\u01a1n so v\u1edbi nhi\u1ec1u ng\u00e0nh ngh\u1ec1 kh\u00e1c. V\u1edbi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng \u0111a d\u1ea1ng v\u00e0 \u00e1p l\u1ef1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, receptionist c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi t\u1eeb 100-300 kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y.<\/p>\n<p>L\u00e0m receptionist kh\u00f4ng ch\u1ec9 \u0111\u00f2i h\u1ecfi c\u00e1c k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n m\u00e0 c\u00f2n y\u00eau c\u1ea7u ki\u1ebfn th\u1ee9c v\u0103n h\u00f3a v\u00e0 x\u00e3 h\u1ed9i r\u1ed9ng. Tuy nhi\u00ean, vi\u1ec7c \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng l\u00e0 m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a receptionist. V\u00ec v\u1eady, m\u1ee9c l\u01b0\u01a1ng c\u1ee7a receptionist c\u00f3 th\u1ec3 cao h\u01a1n nhi\u1ec1u ng\u01b0\u1eddi ngh\u0129.<\/p>\n<p>Hy v\u1ecdng v\u1edbi nh\u1eefng th\u00f4ng tin tr\u00ean, b\u1ea1n \u0111\u00e3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 v\u1ecb tr\u00ed receptionist, quy tr\u00ecnh l\u00e0m vi\u1ec7c, k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft v\u00e0 m\u1ee9c l\u01b0\u01a1ng c\u1ee7a v\u1ecb tr\u00ed n\u00e0y. N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn v\u1ecb tr\u00ed n\u00e0y, h\u00e3y tham kh\u1ea3o website <a href=\"https:\/\/mhgvietnam.com\">MH Group<\/a> \u0111\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin chi ti\u1ebft v\u00e0 c\u00e1c c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m trong l\u0129nh v\u1ef1c n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>![receptionist](https:\/\/Ch\u00fang t\u00f4i.com\/vn\/blog\/wp-content\/uploads\/2022\/12\/Receptionist-la\u0300-gi\u0300-1024&#215;694.jpg) Hi\u1ec7n nay, v\u1ecb tr\u00ed Receptionist \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t v\u1ecb tr\u00ed kh\u00f4ng th\u1ec3 thi\u1ebfu trong ng\u00e0nh nh\u00e0 h\u00e0ng v\u00e0 kh\u00e1ch s\u1ea1n. Receptionist \u0111\u00f3ng vai tr\u00f2 nh\u01b0 &#8220;b\u1ed9 m\u1eb7t&#8221; c\u1ee7a m\u1ed9t nh\u00e0 h\u00e0ng ho\u1eb7c kh\u00e1ch s\u1ea1n, v\u00ec v\u1eady nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng cho v\u1ecb tr\u00ed n\u00e0y r\u1ea5t cao. Reception l\u00e0 g\u00ec? Reception l\u00e0 m\u1ed9t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-5323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cuoc-song"],"_links":{"self":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/5323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/comments?post=5323"}],"version-history":[{"count":1,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/5323\/revisions"}],"predecessor-version":[{"id":6062,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/posts\/5323\/revisions\/6062"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/media\/6061"}],"wp:attachment":[{"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/media?parent=5323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/categories?post=5323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mhgvietnam.com\/en\/wp-json\/wp\/v2\/tags?post=5323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}